Hong Kong datacenter outage
Resolved2026-07-03 14:54: We are investigating a network related incident at our Hong Kong location
Update 15:09: Connectivity has been restored via a backup uplink
Update 15:21: Connectivity has been fully restored via primary uplink
15:41: We are reopening this incident: there are a few affected customers on node v8509 still without network connectivity; we are investigating this further.
15:54: An engineer has been dispatched to investigate node v8509's network cabling
16:02: Connectivity to node v8509 has been fully restored.
We will be closing this incident now.
Update 15:09: Connectivity has been restored via a backup uplink
Update 15:21: Connectivity has been fully restored via primary uplink
15:41: We are reopening this incident: there are a few affected customers on node v8509 still without network connectivity; we are investigating this further.
15:54: An engineer has been dispatched to investigate node v8509's network cabling
16:02: Connectivity to node v8509 has been fully restored.
We will be closing this incident now.