Active incident

08:25 PST We are currently investigating a service interruption affecting VMs on node v2503

08:42 PST Update: RAID controller issue has been identified. We are copying all VMs to other nodes; after that VMs will be started automatically.

08:57 PST Update: We expect full recovery in approximately 30 minutes.

09:18 PST Update: All VMs have been successfully migrated from the affected node.

The incident has been closed.

We have received this from one of our upstream providers in Osaka, JP:

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We are writing to you because we have scheduled maintenance that will affect one or more of your services.
Please refer to the details below:

Location: Osaka, Japan
Start: August 23, 2026 2:00 AM (UTC+9)
End: August 23, 2026 4:00 AM (UTC+9)

We will be adjusting core routing configuration, route reflector configuration and bring in a new local loop connecting OS1 and NTT DATA. During the maintenance window, your servers will continue to running but disconnected from the Internet.

We apologize for any inconvenience this may cause and thank you for your understanding.
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This is going to impact network connectivity for VMs hosted on nodes v31xx, v32xx, v33xx.