6th June 2021

Virtual instances - Los Angeles, DC3 Node v7728 outage

15:05 PST We are investigating an outage on node v7728

15:28 PST We have determined that the cause of the outage is hardware failure. We are preparing a spare chassis for the hardware swap.

17:50 PST ETA for service restoration: 30 minutes

18:17 PST Service has been restored. All affected VMs will restart automatically within the next 10 minutes.

18:27 PST We have identified an additional issue with the KiwiVM control panel not being able to access this node. We are investigating.

18:43 PST We are migrating all clients off of the affected node v7728. This will take approximately 2 hours to complete. As VMs are migrated, they are started automatically upon completion.