7th July 2019

Virtual instances - Los Angeles, DC2 Server 7620 outage

At 17:53 PST we have received an alert from our monitoring system regarding an outage on node 7620.

18:14 PST RAID adapter is not being recognized by the server. We are performing troubleshooting actions.

19:51 PST We are continuing troubleshooting actions.

20:08 PST In order to speed up service recovery, we are preparing a new server to swap all SSD drives over while further troubleshooting attempts are taking place

20:41 PST New server deployed, we expect service to be restored in the next 20 minutes.

20:55 PST New server is online; all client VMs will start automatically within the next 15 minutes.