31st October 2018

Virtual instances - Los Angeles, DC9 Packet Loss at Any2 exchange in Los Angeles, affected nodes: v91XX

At 15:00 PST our monitoring system alerted us about suboptimal network performance in Los Angeles.

Upon initial investigation we discovered packet loss at Any2 exchange in Los Angeles, affecting some USA-bound routes.

At 15:11 PST we have escalated this issue to two of our upstream providers who has direct access to Any2 exchange.

At 15:15 PST we were advised that Any2 exchange is currently under a heavy DDoS attack.

At 15:27 PST we have further escalated this issue and requested our upstream providers to route around Any2 exchange for now.

At 15:54 PST the issue has been resolved.