30th June 2018

Virtual instances - New York Partial network outage in New York (Choopa datacenter), affected nodes: 21XX

At 00:38 PST a portion of our IP announcements to Choopa datacenter went offline. We have verified our networking equipment and found no issues. We have escalated this issue to the datacenter with the highest priority and they are investigating it.

At 01:44 PST we have asked for an update and Choopa's network team is still investigating the issue.

At 02:33 PST we have been advised that there is fiber maintenance currently being conducted in NYC. According to Choopa, it should not have affected us, however it did. They are still investigating why we are affected by this and how to restore services asap.

At 03:44 PST service has been fully restored.