24th April 2018

Virtual instances - Hong Kong Packet loss affecting service in Hong Kong

At 02:12 PST we started observing intermittent packet loss at our Hong Kong location.

At 02:35 PST we have identified the issue and deployed a temporary fix. While the fix is in place, our KiwiVM panel will not function, however this will not affect customers' VPS - just the control panel.

We are working on a permanent solution.

04:30 PST KiwiVM access has been fully restored.