26th October 2020

Virtual instances - Los Angeles, DC3 Node 7707 outage

18:55 PST We are investigating an outage affecting VMs on node 7707

19:09 PST We have determined that there is a hardware issue affecting this node's storage backplane. We are working on a solution.

19:14 PST We were able to reboot the node and all VMs will start automatically in the next 15 minutes.

Over the course of the next 8 hours our platform will be automatically migrating clients off of this affected node so that it can be decommissioned. No additional action is required.

We will be closing this issue for now.