1st May 2020

Virtual instances - New York New York periodic packet loss (Node IDs 2XX)

15:32 PST we are observing periodic packet loss at our New York locations (Node IDs 2XX)

15:53 PST we were able to trace this issue down to our fiber uplink

15:55 PST we have escalated this to our upstream provider

16:17 PST we are working with the upstream provider on this issue

16:18 PST this issue has been resolved, we are currently keeping an eye on packet loss to verify

16:33 PST we are marking this as resolved