9th April 2020

Virtual instances - Los Angeles, DC6 Node 7228 outage

At 03:31 PST we have received an alert from our monitoring system about slow responsiveness of node v7228

At 03:37 PST initial investigation showed kernel error messages on the console; the console was unresponsive

At 03:41 PST we managed to login via console and will be gracefully shutting down all VMs in order to perform emergency node reboot

At 03:58 PST all VMs have been gracefully shut down and we will be rebooting the node shortly.

At 04:08 PST Node successfully rebooted without showing any errors. All VMs will start automatically in the next 15 minutes.

We will be closing this incident for now.