28th February 2020

Virtual instances - Hong Kong Hong Kong network outage

11:07 PST our monitoring system reported an outage in PCCW datacenter (Hong Kong)

We are getting in touch with PCCW datacenter for more information.

11:38 PST we have received the following statement from the datacenter network operations:

Please be informed that circuits are affected by emergency maintenance to Replace RSP-440 to RSP-880 in our PE router. Expected downtime is 2 hours Sorry for the inconvenience

We will update this incident once this is resolved, or when we observe any further development. We will ask for an update from the datacenter in 2 hours if the issue is still not resolved.

At 11:56 PST network connectivity has been restored