29th November 2019

Virtual instances - Los Angeles, DC6 Node v6206 outage

At 17:51 PST our monitoring system reported an outage on node v6206.

18:04 PST upon initial investigation there appears to be a hardware problem with the server; we are investigating further.

18:14 PST our engineers have determined the cause of the outage: server motherboard failure.

18:16 PST we have spare hardware on site, and we are dispatching an engineer to the datacenter to swap out the motherboard.

18:42 PST server has been repaired.

18:48 PST All client's services have been fully restored.