18th January 2018

Virtual instances - New York New York - nodes v2xx offline - upstream provider outage

At 22:02 PST we lost connectivity with part of our New York location (nodes v2xx are not accessible, however 4-digit nodes v2xxx are online). This appears to be an outage at our upstream provider. We are working with them to identify and resolve the issue.

22:16 PST Upstream provider confirmed an outage within their network. They are working on resolving this as soon as possible.

23:20 PST Connectivity restored to all affected nodes, however we are not ready to close this as we are still observing irregularities.

23:34 PST Connectivity interrupted again. This time we have an ETA for a full fix: 25 minutes.

23:49 PST Connectivity fully restored.