All systems are operational

Past Incidents

25th April 2018

No incidents reported

24th April 2018

Virtual instances - Hong Kong Packet loss affecting service in Hong Kong

At 02:12 PST we started observing intermittent packet loss at our Hong Kong location.

At 02:35 PST we have identified the issue and deployed a temporary fix. While the fix is in place, our KiwiVM panel will not function, however this will not affect customers' VPS - just the control panel.

We are working on a permanent solution.

04:30 PST KiwiVM access has been fully restored.

23rd April 2018

Virtual instances - Los Angeles, DC2 Power outage - affected nodes: v754-v789; v8XX

At 15:19 PST our monitoring system reported a power outage affecting the following nodes: v754-v789 v8XX

At 15:20 PST power has been restored by the datacenter and we have made sure all our equipment is back online. We are communicating with the datacenter regarding this outage and asking them to provide the reason.

22nd April 2018

Virtual instances - Fremont BIOS updates - CVE-2017-5715, CVE-2017-5753, CVE-2017-5754; affected nodes: v5XX

In order to address recent security vulnerabilities (CVE-2017-5715, CVE-2017-5753, CVE-2017-5754) we will be applying latest BIOS updates on the following affected node IDs:

Range: v5XX

Kernel upgrades have been already applied by us back in January, however only now we have received stable BIOS images for these nodes from our server vendor.

We will be gracefully shutting down all VMs, applying the upgrades, and restarting all VMs over the period of 2 hours, beginning from 22:30 PST on April 22, 2018.

23:24 PST All updates applied successfully. All VMs will start automatically in the next 10-15 minutes.

21st April 2018

No incidents reported

20th April 2018

No incidents reported

19th April 2018

No incidents reported